Salon & Spa
Every chair, every client, every appointment — perfectly in sync.
The challenges
- No-shows and last-minute cancellations eat into paid chair time.
- Stylist schedules, commissions and client history live in different places.
- Treatment rooms and add-on services are hard to coordinate around a single calendar.
- Retaining clients between visits is guesswork without a system tracking it.
How IMELDA solves it
- Chair-level scheduling ties every booking to a specific stylist and room automatically.
- Automated reminders and deposit collection cut down on no-shows.
- Client history — services, preferences, before/after photos — travels with the client, not the appointment.
- Memberships and gift cards give clients a built-in reason to return.
Relevant features
Built for salons and spas specifically
Appointments Services Stylists Treatment Rooms Chair Scheduling Consultations Before & After Memberships Gift Cards Commissions
Typical workflow
From booking to rebooking
- 1Client books online — stylist and chair assigned automatically by availability.
- 2Reminder sent; consultation form completed before arrival.
- 3Service delivered; before/after photo logged to the client’s record.
- 4Checkout — commission calculated automatically for the stylist.
- 5Membership or gift card offered at checkout; next appointment suggested.
Customer experience benefits
A branded booking page, automatic reminders, visible stylist availability, a before/after gallery that builds trust before the first visit, and membership perks that reward loyalty.
Business growth benefits
Commission visibility keeps stylists motivated and fairly paid. Membership and gift card revenue is recurring, not one-off. Multi-location salons get one view of every chair, every stylist, every location.